It all starts with a great team
Our success – and our customers’ trust – relies on having brilliant people in every department. So we set our standards high, and reward our people for a job well done.
As part of our team, you’ll benefit from a competitive salary, ample annual leave, a generous company pension scheme, life assurance, healthcare and ongoing, high-quality accredited training – so we’ll look after you now and for years to come.
We’re proud to say our people tend to stay with us – our engineering team alone has over 250 years’ combined service. HFT is a family business established almost 40 years ago, by joining us you become part of the family.
CURRENT OPPORTUNITIES
SERVICE & PARTS COORDINATOR
Responsibility for planning and scheduling service & maintenance work for a proportion of our field engineers and coordinating the associated activities. You will work within a dynamic, experienced office based team that has a proactive approach to sustaining the performance of a wide range of material handling equipment, whilst also responding positively and effectively to changes due to breakdowns or other events.
This role is perfect for someone who thrives on delivering excellent customer service & efficiency and enjoys working with internal & external customers.
Key Duties:
Building & fostering relationships with our engineers, customers and suppliers
Scheduling services and Thorough Examinations
Sourcing & ordering parts
Providing quotes for after service work
Processing invoices
Producing reports
Ensuring cost effectiveness of all activities
Supporting goods receiving
Working effectively with other departments
Skills Required
Excellent verbal and written communication skills
Desire to meet and exceed customer expectations
Methodical, organised approach to work
Ability to use initiative & problem solving skills
Work as part of a team, face to face and remotely
Knowledge of Microsoft and experience in use of bespoke software
40 hours per week based at Infinity House, Hereford.
A competitive package awaits the successful applicant!
SERVICE ENGINEER
We have an exciting opportunity for a Service Engineer who will be supporting our customer sites. Our team of Service Engineers work with us as they enjoy the day to day challenges that they are met with and value their ability to work as part of a supported, self reliant and self motivated team in a family run business. They feel valued and stable and as a result of this, they are able to adapt to various tasks throughout their working day and are accepting to changes within the workplace.
What we are looking for in a Field Service Engineer:
Ideally you will hold a formal qualification such as NVQ and/or City and Guilds, and will have experience of working in the forklift industry. Alternatively you may be working with agricultural & plant machinery or mechanical engineering & motor vehicles and are looking for a fresh new challenge. We are seeking a proactive and driven individual with excellent communication skills with a positive can do attitude.
You will be responsible for providing an efficient and effective quality of service reporting directly to the Operations Manager.
You will ensure that service and repairs are completed to the satisfaction of the customer in and effective and efficient manner. You will be highly organised and hold excellent time management skills.
Health Care package
25 days annual leave
40 hours week contract
General Main Duties include (but are not limited to) the following:
- Carry out Servicing, breakdowns and preventive maintenance in the most efficient and cost effective manner on behalf of HFT and the Customer
- Repair, test, calibrate
- Provide on-site technical support to clients as required
- Ability to troubleshoot problems
- Be able to fault find
- Build relations and offer excellent customer service
- Maintain company assigned vehicle, tools, and test equipment in satisfactory conditions
- Adhere to company guidelines regarding safety procedures
- Ensure all documentations and records relating to service/ repairs are completed and in accordance with HFT Procedures
- Ensure efficient completion of tasks assigned by Engineer Coordinator & Operations manager in allocated time provided
- Work with Customer support Team to meet scheduled/committed activity & Ensure standards and commitments are maintained and upheld
- Attend regular training courses as required and determined by Operations Manager
APPRENTICE ENGINEER
The skill and knowledge of our team is our greatest asset and passing this onto future generations is the way to guarantee that we can continue to maintain our levels of service and ingenuity. Apprenticeships are at our very core, with 50% of our board members having started as apprentices as well as many of our current team. Our commitment to apprenticeships is proven, having been awarded Apprentice Champion in 2014.
We have developed partnerships with motivational, highly respected educational bodies that support our learning systems to ensure you get the very best out of your journey. Apprentices benefit from working hands on with a team of highly skilled and experienced engineers, many of whom started as apprentices themselves.
Duties and development to include, but not limited to:
- 1 to 1 job shadowing engineers in a workshop and on customer sites
- College attendance as per programme detailed
- General workshop duties maintaining H&S requirements
- FLT Counterbalance licence to be achieved
- The servicing of Gas/Electric & Diesel FLTS
- Fault finding with diagnostic tools
- Mechanical and electrical repairs of FLTS
- Assessing and carrying out repairs on FLTS such as Brakes, engines, gear boxes, fuel systems
What training will the apprentice undertake and what qualifications will have been gained by the end of the apprenticeship?
- Level 3 lift truck and powered access
- As provided by NWSLC
- Block release
- On the Job
What is the expected career progression following completion of an apprenticeship?
A mobile Field Service Engineer. Senior Engineer with equipment specialisms. The coaching and mentoring of future apprentices.
Full time Site specific engineer
To get started or to find out more, email us or call Emma on 01432 277180.
If you believe you have the quality and experience to add to our team, we look forward to hearing from you.
All applications are considered in line with our equality and diversity policy.
Email your CV here!An Apprentice's Point of View
Hear it from the horse's mouth
Think an apprenticeship might be the right direction for you but not quite sure what's involved? Listen to George who has passed his Level 3 qualification with flying colours, talking about why he chose this route and how it worked for him.
